FAQs

Q: How is USF CU helping members impacted by the shutdown?
A: We are offering two special assistance programs:

1. Skip-A-Pay: Members can skip eligible consumer loan payments with no fee if they provide proof of government employment (recent stub/ID).
2. Emergency loan: Members may apply from $300 to $2,500 at 4.99% APR* for up to 12-months.

Q: How do I apply for an Emergency Loan?
A: Visit this page or call 813.569.2000 or 800.763.2005.

Q: How quickly can I receive funds from the Emergency Loan?
A: In most cases, funds are disbursed within 1 business day after approval.

Q: Who qualifies for assistance?
A: Federal employees or contractors who can provide documentation of being impacted by the shutdown (such as a furlough notice or leave-without-pay letter) are eligible.

Q: Is there a deadline to apply for assistance?
A: Applications for Skip-A-Pay or Emergency Loans should be submitted while the shutdown is active.

Q: Will Social Security or Veteran Affairs benefits be impacted?
A: No. Social Security and VA benefits will not be impacted by the shutdown and will continue to be disbursed on schedule.

Q: Will applying for an emergency loan affect my credit score?
A: Applying will result in a standard credit inquiry. Members who are concerned about their credit should contact us at 813.569.2000 or 800.763.2005.

Q: Are there fees or penalties if my Emergency Loan is paid early?
A: No. You may pay off the loan early without penalties.

Q: Can members still access shared branching or CO-OP ATMs during the shutdown?
A: Yes. Members have full access to our shared branch and nationwide CO-OP ATM network.

Q: What happens if the shutdown lasts longer than 30 days?
A: While unlikely, if the shutdown extends beyond 30 days, we will reevaluate assistance options and communicate any updates.

Q: What if I’m not directly impacted by the shutdown but still needs financial assistance?
A: We encourage all members experiencing financial hardship to contact us at 813.569.2000 or 800.763.2005.

Q: What if I already used Skip-A-Pay this year?
A: Special exceptions may apply due to the shutdown. Please contact us to review your account.

Q: What will be the impact on my mortgage or refinance application?
A: Most applications will continue to move forward as usual. However, some federal services used in the loan process such as IRS income verification or certain government-backed loan programs could experience delays during a shutdown. If this applies to your loan, our mortgage team will keep you updated and work with you to minimize any disruption.

Q: Will USF Credit Union be open during the shutdown?
A: Yes. Our operations will not be affected by the government shutdown. Members can continue to access accounts, mobile banking, ATMs, and branch services as usual.

Q: Is my money safe?
A: Yes, insurance coverage will remain the same by NCUA and ESI (Excess Share Insurance).

*APR = Annual Percentage Rate