Chat With a Real Human at USF CU - No Bots, No Scripts

Have you heard? At USF Credit Union, our live online chat connects you with someone who actually knows you and your banking needs. That’s right - you’re talking to a real human, like Ashley, every time.

“There’s nothing better than helping a member get answers fast - and making them smile while we do it!” - says Ashley, USF CU team member.

No bots. No scripts. Just genuine people who care about your experience and want to make Better Banking for All easier.

How Live Chat Works

1. Log in to digital banking or the USF CU mobile app
2. Start a chat during our live hours:
   - Monday, Tuesday, Thursday & Friday: 9 a.m. – 5 p.m.
   - Wednesday: 10 a.m. – 5 p.m.
3. Connect instantly with a friendly, knowledgeable USF CU team member

Why Members Love Chat

Think of chat as your shortcut to real help:

• Get quick answers about transactions or accounts
• Learn about products and services
• Save time while still talking to a real person who cares

It’s better banking made personal, fast, and friendly.

Your Direct Line to Real Humans

Live chat is one of the many ways USF CU blends technology with a personal touch to deliver better banking for all.

Ready to experience it? Log in to digital banking and start chatting with Ashley, or another friendly face today.

Not a member yet? It’s simple to join USF CU and start chatting with Ashley and the rest of our team.